Can you not find the emails from Kobla?

Remember to use the same e-mail that you have on your phone as well as to open e-mail on the phone and not on the PC.
Also check that you have written the correct e-mail. Make sure that the e-mail is not sent to Spam/Trash.

My journey was not registered!

The majority of journeys are registered, but unfortunately trips are sometimes not registered automatically.

Check the following:

  • Have you installed the latest version of Kobla?
    Wifi must be on and the app has to be running in the background, do not exit the tab completley.
  • Location services must be set to “always allow”. To control this go to:
    Settings, and swipe down until you find the Kobla app
    At the top: Give Kobla access. Select “location” and press the “Always” button.
  • Is power saving mode turned on? A common reason why your trips are not registered is that power saving is turned on. It often happens on Android phones as it tries to use the least possible battery. It often leads to many apps will work poorly.
    • To turn off power saving:
      -Go to Settings> Battery> Battery> Power save mode should be off.
      -See also: Settings> Apps> Connect> Battery> Optimize battery usage> Connect (shut down)

When the phone is in battery saving mode, the phone can close apps that are in the background. In addition, the GPS that finds your location may result in poorer accuracy. In order for Kobla to function optimally, we therefore recommend that battery saving is switched off for Kobla.

We are working on a function for post-registration.

I did not get the correct points!

Points is determined by a number of factors such as weather, wind, temperature, time of day the trip is made, etc. This can sometimes have unexpected consequences: e.g. the weather bonus is determined based on the weather at the time your trip started.

Also make sure that the means transport is registered correctly. By entering your journey, you can see which means of transport you have used, and also change this manually if it did not register correctly. In addition to the travel options that first appear, it is possible to slide them to the left to see more options, such as carpooling.

I do not want one of my journeys to be registered, what do I do?

A registered trip can be deleted and will be completely removed from the phone. Press Edit then Delete – for the trip you want to remove.

Note that when you delete a trip, you will also lose points for that trip.
To turn off registration for the rest of the day: Take a look at the question “Can I turn off automatic registration”


For the app to work optimally, it is important that “battery optimization for Kobla” is turned OFF. Battery optimization closes apps that run in the background and then Kobla will not be able to register trips.

For more info see: https://dontkillmyapp.com


Location services and location sharing must be enabled for the app to work. The app switches off in sleep mode, because the phone limits the battery usage of the GPS receiver.

Can I turn off automatic registration?

You can turn off registration for the rest of the day by pressing the ^ button in the middle at the bottom of the screen. You can turn off registration for the rest of the day by selecting “Do not register for the rest of the day”, or turn off “Automatic registration” if you want to turn off registration for a longer period.

Registration of an ongoing trip can be turned off on the travel screen by pressing Cancel.

Do I have to press start to register my trip?

No, in a busy everyday life it’s nice with everything that is automated!
Kobla registers the journey without you having to do anything. The app detects when you start moving and then starts recording your journey. 

Does the phone need to be connected to the internet for the app to work?

No, only the first time you are using the app.

More than one car - How do I change to the car I am driving?

To register one or more cars:

  • Tap the ikon of the person in the right corner. Press “Cars” and add car. Cost is calculated automatically, and should not be changed unless you have made unregistered changes to your car.

Change car after / before a trip:

  • On page “my journeys” swipe right to find your recent trips. Then press change on the trip you want to correct. You have the opportunity to change your mode of travel and vehicle as well.

Use of battery

The app uses GPS and motion sensors to define travel methods. When using apps that includes GPS, there will always be a slightly higher power consumption than for apps that do not use GPS. Some Android phones have “battery optimization” turned on for all apps by default. This means that all apps with GPS and motion sensors will be somewhat limited in performance when they are in the background. We therefore recommend that this be turned off for the Kobla app.

On average, the app will use from 3-5% power of the phone’s total consumption

Car costs are not right -why?

Kobla uses a fixed cost per kilometer/mile. This includes costs such as fuel, loss of value, tolls, annual maintenance, etc.

If this is not correct numbers for your car, you can adjust this under My Profile / Cars. Then press Change on the car for which you want to adjust the costs.

will my journeys be saved in the cloud?

The short answer is: No!

Kobla only stores route data on your phone and this is not shared with others.

What is shared in the cloud is data that is needed for the competitions to work, and data that can not be linked to location, such as travel distance and means of transport.

Does Kobla use a lot of data?

No, Kobla uses a small amount of data.

I have to use car because there a no/little public transport!

Kobla is still useful for measuring costs, CO2 emissions and other measurements. You will get a good overview of travel habits and can choose to look for other solutions.
You will also get some points for driving, but much more if you choose green travel methods.

Who should register when carpooling?

Everyone can choose carpooling: both passengers and drivers. It is statistically best if everyone registers.

Are different emissions registered based on whether it is an electric car, petrol or diesel car?

Yes, when you register your car with registration number, it will be found in the vehicle register and measured based on that as well as the individual car.


For the municipality

Can Kobla be used to give feedback to the municipality?

Yes. Kobla has an additional module for this. From the Kobla app you can send a picture and a small text to the municipality, e.g. “At this place a tree has fallen across the road.” Image, text and position will then be reported directly from the app.

What kind of measures can municipalities integrate Kobla with?

Using Kobla, you have the opportunity to integrate municipal strategies in different focus areas in the municipality. Kobla contains modules that can be used as measures within public health, urban development, mobility, micro-mobility and environmental measures.